Merchandising
Our refund and returns policy depend on Printful Policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Cancellation and Refund
Cancellation of a reservation does not result in an automatic refund. You can cancel your booking for an experience/event, but refunds must adhere to specific guidelines. Cancellations must be made at least 48 hours before the activity or 30 days before, in the case of trips. Please contact us if you would like to request a refund that you believe applies to your situation.
Refunds are only possible if the experience is canceled by the organization and no alternative dates are available. The client cannot cancel with less than 48 hours’ notice without providing a valid medical certificate proving they are unable to attend. Refunds for such cancellations will not be issued.
Experiences
We cannot guarantee a full refund as it depends on our collaborator’s policy. However, cancellations can be made up to 48 hours before the activity or for cases of illness (with a valid medical certificate). If you cancel with less than 48 hours’ notice, arrive late, or do not show up, no refund will be provided. The organization reserves the right to make changes or cancellations at the request of the activity provider, including shortening the route or modifying activities to ensure participants’ safety. In case of event cancellation by the organization, a new date will be proposed. If no alternative date is possible, a refund will be issued using the original payment method (payment method fees are non-refundable).
Provider and Client Disputes
If the provider confirms and proves that the activity was conducted and the client participated, we are not responsible for disputes between the activity provider and the client. Our role is solely to manage the booking. If the client is dissatisfied with the experience or the provider is unhappy with the client’s behavior, we are not liable as we act as an intermediary.
Additional non-returnable items:
- Downloadable Secret Places products
- Coupon for Localbird products in case of refund.
- A replaced activity (when an activity is postponed and the user confirm the availability is not possible to receive a refund, unless it is asked 48hours before)
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Merchandising with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Trips (more than 1 day)
CANCELLATIONS ON THE PART OF THE CLIENT
At any time, the user or consumer may desist from the services requested or contracted, in this case the client will be entitled to the refund of the amounts that he / she may have paid, whether it is the total price or the deposit previously provided, but must compensate Erasmus.fun for the instances which are indicated below:
| Days to departure | % Cancellation Cost |
| > 30 days | Deposit paid |
| Between 30 and 15 days | 50% |
| < 15 days | 100% |
The percentages of the cancellation cost have been calculated based on the total amount of the product that has been purchased, regardless of the amount paid to cover the deposit or any other advanced payment.
In case that an insurance has been contracted and the booked trip is cancelled for causes beyond the customer’s control, the client must choose another date for the trip, or the client will lose the paid amount of the insurance.
All reimbursements that are authorized for any reason will always be formalized online through the website, where the original booking was carried out, not making any refund for the services not used voluntarily by the consumer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping returns
To return your product, you should mail your product to: [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
