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Refund and Returns Policy

Merchandising

Our refund and returns policy depend on Printful Policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancellation and Refund

Cancellation of a reservation does not result in an automatic refund. You can cancel your availability from an experience/event, but the refund must follow certain rules (you cannot cancel up to 48 hours before the activity and more days in the case of long trips). Please contact us if you would like to receive the refund that matches you.

Experiences

We can’t guarantee a complete refund (experiences depend on our collaborator’s policy) but is possible to cancel up to 48 hours before the activity or for cases of sickness (with a valid medic certificate). If you cancel with less time, arrive late, or do not show up, no refund will be offered. The organization reserves the right to make changes or cancellations at the express request of the activity provider, including shortening the route, or not carrying out any type of maneuver to maintain the participants’ physical integrity. In case of event cancellation, a new date will be indicated, there is no possibility of requesting a refund for the amount of the experience but is possible to use a coupon for the same amount in other experiences. In case of cancellation established by the organization, the amount of the experience will be refunded in the same payment method used to make the payment (payment method fees are not refunded)

Additional non-returnable items:

  • Downloadable Secret Places products
  • Coupon for Localbird products in case of refund.
  • A replaced activity (when an activity is postponed and the user confirm the availability is not possible to receive a refund, unless it is asked 48hours before)

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Merchandising with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Trips (more than 1 day)

CANCELLATIONS ON THE PART OF THE CLIENT

At any time, the user or consumer may desist from the services requested or contracted, in this case the client will be entitled to the refund of the amounts that he / she may have paid, whether it is the total price or the deposit previously provided, but must compensate Erasmus.fun for the instances which are indicated below:

Days to departure% Cancellation Cost
> 30 days Deposit paid
Between 30 and 15 days50%
< 15 days100%

The percentages of the cancellation cost have been calculated based on the total amount of the product that has been purchased, regardless of the amount paid to cover the deposit or any other advanced payment.

In case that an insurance has been contracted and the booked trip is cancelled for causes beyond the customer’s control, the client must choose another date for the trip, or the client will lose the paid amount of the insurance.

All reimbursements that are authorized for any reason will always be formalized online through the website, where the original booking was carried out, not making any refund for the services not used voluntarily by the consumer.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Shipping returns

To return your product, you should mail your product to: [email protected].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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